Privacy Policy

[Updated and Effective as of: 5th of September 2018]

Wayyd’s mobile phone applications or websites, or any other online product or service, is collectively referred herein as ‘Services’.

We collect information about you when you use our Services and also when you communicate through other means such as email, mail, or telephone.

We comply with the European Union’s General Data Protection Regulation as of the 25 th of May 2018. You have the right to request an explanation of the information that Wayyd retains about you and how Wayyd uses that information. You also have the right to receive a copy of the said information. Information may be corrected or deleted insofar as amendment or deletion is allowed in your given jurisdiction. Wayyd has grounds for processing information in order that Wayyd can enable the provision of services and features you request, where the processing is necessary to protect critical interests of our users and/or of others, where the processing is a necessity for Wayyd’s legitimate interests and of other persons or parties, and where there is a legal obligation to be met. Wayyd collects information on your consent.

This Privacy Policy is applied world-wide and may be changed from time to time, and although it is your responsibility to check this page from time to time to ensure you are up-to-date with our policy, we will endeavour to communicate with you to inform you of any updates/changes. This policy describes the information we collect, how it is used and shared, and your choices regarding your information. Your continued use of our Services, and your communications with us, assumes your consent to this policy and any changes we may make.

Wayyd is committed to ensure that your privacy is protected and any information which we request from you will all be handled in accordance to this Privacy Policy.

Wayyd Pty Ltd
170 Hulcombe Road
Highvale QLD 4520

Personal Information:

  • Name
  • Gender
  • Date of Birth
  • Photos
  • Phone Numbers
  • Emails
  • Contacts (if permission has been granted)
  • Calendar Appointments (if permission has been granted)
  • Addresses
  • Limited Credit Card information as permitted to be PCI compliant (e.g. we DO NOT retain, or ever have your card number on our server, except for the last four digits)
  • Websites
  • Car Information including Insurances (for Operators, otherwise known as Drivers)
  • Driver Authorisation (for Operators)
  • Police Check (for Operators)

Use of Services, Session, and Usage Information:

  • Location (either precise location using your device, or approximate location from your IP address)
  • Connection Requests
  • Server Communication
  • Data Sharing
  • Date & Time
  • Call & SMS Data
  • Log Data (e.g. device IP address, access dates and times, app features or pages viewed, app crashes and system activity/behaviour, type of browser, third-party site or service you were interacting with prior to engaging with our Services)
  • Network Measurements
  • Quality of Service
  • Account Settings and Modifications
  • Payment Methods
  • Transaction Information (type of job requests, details of items in logistics requests, date and time, amounts bid, amounts charged, distance travelled, promo codes, etc.)
  • Contact with Wayyd (e.g. via Disputes or Contact Us etc.)

Device Information:

  • Hardware Model
  • Operating System and Version
  • Language Usage
  • Software and File Name Versions
  • Unique Device Identifier
  • Advertising Identifiers
  • Serial Number
  • Device Motion
  • Mobile Network

Usage and Preference Information:

  • Your interactions on the App
  • Your & Visitor interactions on our websites
  • Preferences expressed
  • Settings


Before you first use the app, Android devices will notify you of the permissions that the app seeks, and your use of the app implies you give your consent; however, iOS platforms will alert you the first time the app wants permission to access certain types of data and will let you decide if you want to consent or not to that request.


If we receive information from other sources, we may combine that with information we collect through our Services and communication. This information may be collected:

  • If you log in, create, or link to your Wayyd account via a payment provider or social media service (e.g. PayPal, Facebook etc.)
  • If you use or engage with another app or website which uses our API, or whose API we use When an Operator leaves a User rating after engaging with you for services on the Wayyd platform
  • From Financial service providers
  • From Insurance providers
  • From Publicly available sources
  • If your employer engages with our platform and has sent us any information about you
  • If you interact with our Services and communications in any other capacity


Wayyd uses cookies or similar technologies to analyse trends, administer its website and apps, track users’ movements around the website and apps, and gather information about our user base, such as location information based on IP addresses, and other preferences.

You have the right to choose whether or not to accept cookies, however Services may be restricted or non-functional if you disable cookies.


We may use the information we collect about you in order to:

  • Perform operations
  • Communicate with you
  • Provide Services
  • Authenticate users
  • Provide and develop safety features
  • Provide your requested products and services (and communicate related information)
  • Develop new features
  • Provide and communicate promotions or contests
  • Provide customer service
  • Personalise and improve our Services and communications
  • Send updates
  • Troubleshoot software bugs
  • Detect and either fix/improve operation issues
  • Analyse, test, and research data
  • Monitor and analyse usage and activity
  • Effectively send and/or facilitate communications between Users and Operator, and your contacts (with your permission)
  • For use in legal proceedings

This information will be stored securely on Amazon servers. We will take the appropriate measures ensure protection of your personal information in accordance to this Privacy Policy.


We may share your information as follows:

  • Upon your consent for us to share your information after we have notified you
  • In an aggregated and/or anonymised manner, which cannot reasonably be used to identify you
  • With Operators to enable them to provide the Services you request
  • With other Users that you may share a Service with
  • If you are an Operator (driver/courier), we may send information to Users (passengers/senders) with respect to their job request. We may share your location (precise or approximate), name, photo of your vehicle and of you, vehicle license number, vehicle make and model, your rating, and certain contact information. After you complete a job, we may send the User either an Invoice or Receipt generated from you including your name, the amount charged, contact information, photo, and a link to a map of the route you took, and any other transaction details which the User will find helpful for their record
  • As an Operator, we may provide your information to third parties as required under law or investigation when there is a complaint/dispute, including an accident, relating to you as an Operator; or when we need to enforce the terms of service; or as deemed necessary according to Wayyd’s sole discretion, for the safety, privileges, property, or security of Wayyd, our Services, or any third party, including Users and other Operators, according to regulations, laws, ordinances, licences, or any operating agreements; or to address or prevent any suspicious activity including fraud, security, legal, unethical, or even technical issues.
  • With other contacts you may want to share information with, such as Estimated Time of Arrival etc.
  • With any entity using our API or whose API we utilise to provide Services
  • With any of Wayyd’s subsidiaries or affiliated entities
  • With any service providers we require who need access to such information to carry out work on our behalf
  • With third parties from whom you have requested a service through a partnership or promotion offering
  • With third parties with whom you have permitted us to share information with
  • With the general public when you have submitted content publicly
  • To your friends or the public, depending on the settings you have established, on social sharing platforms
  • To other service providers for the purpose of analytics and advertising; they may provide audience measurement and analytics services for us
  • With your employer or similar entity and any other entity engaged by your employer or us (e.g. an expense management service provider)
  • With a verified authority where we deem disclosure is in accordance with, or is otherwise required by, any applicable law or regulation or legal process
  • When required in the connection with or during negotiations of any merger, sale of company assets, consolidation, or restructuring, financing, or acquisition of all or a portion of our business by or into another company or entity
  • With any authority or third party where we believe your actions are inconsistent with our Terms of Service or any other policy, or to the protect other Users or Operators or others; this may include authorities such as law enforcement officials and/or civil government


By using our Services, communicating with us, and interaction with our platform in any manner, you expressly consent to Wayyd’s use of location-based services and explicitly waive and release Wayyd from any and all liability, claims, causes of action, or damages arising from your use of Wayyd’s Services, or in any way relating to the use of the precise location and other location-based services.


You can edit your Account information at any time, either on our website or in-app. If you wish to delete your account, please log a dispute by visiting and complete the form. If you wish to delete your Account, certain information will be retained which is required for our business operations and as permitted and required by law.

You can opt out of receiving promotional communication, however we may still communicate with you in relation to your Account, Services, or other pertinent communication.


You may write to us in relation to this Privacy Policy at:

Wayyd Pty Ltd
170 Hulcombe Road
Highvale QLD 4520